FAQs

Press the green circle with the + sign in the bottom right hand corner of the dashboard and follow the instructions in the app. For best results:

• Wear fitted clothing such as fitted gym gear, swimwear or underwear and no shoes to ensure the best accuracy.
• Please DO NOT take photos naked as this will reduce accuracy.
• Tie up long hair in a bun or high pony tail. (A bun is recommended for hair longer than shoulder length.)
• Stand in the A pose – stand up straight, head facing forward, feet shoulder width apart and arms slightly away from the body with palms facing forward.
• Stand close enough to the phone so your body fills most of the screen. The closer you are with your whole body visible the better the accuracy. (Use our on screen outlines as a rough guide for distance and direction. It is not essential to be within these lines.)
• Make sure your whole body is visible on the phone screen including feet and hands. (The closer you are with everything visible the better our accuracy will be.)
• Stand against a contrasting plain background. E.g. Don’t wear white clothes and stand against a white wall.
• Keep the phone as upright as possible when taking photos.

Please wear fitted clothing such as fitted gym gear, swimwear or underwear and no shoes to ensure the best accuracy. Please DO NOT take photos naked as this will reduce accuracy.

Wear clothes that contrast with your background so it is easy to see you. E.g. Don’t wear white clothes and stand against a white wall.

If you have long hair please tie it up in a bun or high pony tail. (A bun is recommended for hair longer than shoulder length.)

Please stand in the A pose – stand up straight, head facing forward, feet shoulder width apart and arms slightly away from the body with palms facing forward.

Stand close enough to the phone so your body fills most of the screen. The closer you are with your whole body visible the better the accuracy. (Use our on screen outlines as a rough guide for distance and direction. It is not essential to be within these lines.)

Please make sure your whole body is visible on the phone screen including feet and hands. (The closer you are with everything visible the better our accuracy will be.)

Please stand against a contrasting plain background to ensure we capture your body properly. E.g. Don’t wear white clothes and stand against a white wall.

Plain surroundings are better as too much stuff in the background may reduce accuracy as details will get lost in the background.

Please keep the phone as upright as possible when taking photos.

When taking photos by yourself there may be slight angle when you lean the phone against something to stand it upright.

The app is free, but if you would like to track measurements overtime a small monthly subscription fee applies. Please see the app for the latest pricing as prices by location and currency.

All personal users get 10 free profiles. Additional profiles can be purchased, if needed.

Yes. If you are a free user simply replace your current avatar by taking a new set of photos. If you would like to track your measurement changes simply sign up as a subscription user.

For most users we recommend you redo your measurements at least once a month to ensure best results for online shopping. You body shape changes over the course of a year depending on your food and liquid consumption as well as your level of activity.

If you are trying to get fitter and change your measurements then we recommend doing your measurements at least once every two weeks to help track your progress and keep you motivated.

There is no best time. Over the course of a day your shape may change by a few percent. If you are tracking your measurements over time then it is best to try to do your measurements at the same time for consistency and best comparisons.

Did you know that the human body shape can vary by up to 5% each day. Peoples weight can vary by up to 3kg over the course of a day. Everything you do impacts your avatar and measurements. Even small changes like how far out your chest and stomach move depending on how deep you breathe will impact your avatar and measurements.

The avatar you create represents you at a particular point in time.

For the best comparison you should try to create your avatar at the same time of day and in similar conditions. e.g. first thing in the morning before breakfast, or whenever and where ever you choose.

This can be the result of a number of factors, including:

• The human body shape can vary by up to 5% each day. Everything you do impacts your avatar and measurements. Even small changes like how far out your chest and stomach move depending on how deep you breathe will impact your avatar and measurements. The avatar you create represents you at a particular point in time.
• The location and path of your manual measurements will be different to ours. This is normal and is the reason why taking manual body measurements is so hard. Manual measurements often vary in path and location, sometimes higher, sometimes lower and at different angles all impacting accuracy. Our measurement locations and paths have been determined in conjunction with fitness and fashion experts and are applied consistently between scans improving the consistency and accuracy of your measurements.
• Measuring our avatar means we are not pulling a tape measure too tight reducing the accuracy of measurements when trying to get the right measurement path and location.
• People often tense up when being touched and measured up. This includes subconscious actions like sucking in your tummy when someone measures it. Measuring our avatar removes the awkwardness of someone else touching you improving your measurement accuracy.
• A full set of manual body measurements often requires multiple poses and lot a of time making people tired and uncomfortable. Once we create your avatar we position it in multiple poses and get all the required measurements in less than a minute for you.

To protect your privacy your avatar face and skin will look similar so you can identify your avatar, but not exactly the same.

Press the change avatar button (circle with 2 arrows inside) under the avatar, select the avatar you wish to display and press save.

Note – Historical avatars are only available to profiles with a subscription.

If the profile you want to share is currently displayed on the dashboard press the share icon on the top left. This will take you to the edit profile page. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required by recipient).

If the profile you want to share is not currently visible on the dashboard press the left / right arrows next to the avatar date under your avatar to find the profile you wish to share. Then press the share icon on the top left. This will take you to the edit profile page. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required by recipient).

Alternatively press the profile name at the top of the screen. Select the edit button (pencil) at the top right of the change profile screen and select the profile you wish to share. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required).

Note – You can only share avatars for profiles you have created. You cannot share avatars which have been shared with you.

On the dashboard screen press the change avatar button (circle with 2 arrows inside) under the avatar, swipe left on the avatar you wish to delete and press Delete.

Note – Historical avatars are only available to profiles with a subscription.

Refreshing a profile is done by either switching profiles or closing and restarting the app.

To refresh a profile by switching profiles on the dashboard screen press the left or right arrow underneath your avatar to change to another profile then press the opposite arrow to return to the original profile.

Alternatively on the dashboard screen press the profile name at the top of the screen and then select another profile to display it. (A yellow box appears around the currently selected profile.) Press back to go back to the dashboard. Again on the dashboard screen press the profile name at the top of the screen and then select the initial profile to display it again. Press back to go back to the dashboard.

On the dashboard screen press the profile name at the top of the screen.

Press the yellow circle with the + sign on it to add a new profile. (If you have a lot of profiles you may need to scroll down).

On the dashboard screen press the left and right arrows underneath your avatar.

Alternatively on the dashboard screen press the profile name at the top of the screen and then select the profile you wish to display. A yellow box will appear around the currently selected profile. Press back arrow to go back to the dashboard.

If the profile you want to share is currently displayed on the dashboard press the share icon on the top left. This will take you to the edit profile page. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required by recipient).

If the profile you want to share is not currently visible on the dashboard press the left / right arrows next to the avatar date under your avatar to find the profile you wish to share. Then press the share icon on the top left. This will take you to the edit profile page. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required by recipient).

Alternatively press the profile name at the top of the screen. Select the edit button (pencil) at the top right of the change profile screen and select the profile you wish to share. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required).

Note – You can only share profiles you have created. You cannot share profiles which have been shared with you.

On the dashboard screen press the profile name at the top of the screen. Select the edit button (pencil) at the top right of the change profile screen and select the profile you wish to delete. Select the Delete button.

A profile owner is the account holder who creates a profile. Only they have the ability to share the profile with other users.

For privacy and security do not let other people create profiles for you in their account. Create the profile in your account and share the profile / avatar with relevant people so you can control who has access to your information.

Press the menu button (3 horizontal lines) on the top right of the dashboard screen.

Select account settings.

Press the right arrow next to Dashboard Metrics.

Choose your preferred measurements and press Save.

Size recommendations are generated by matching your measurements with the suppliers recommended measurements and sizes.

By default, we do not share your specific personal data with anyone. Users may choose to share data (like measurements or avatars) with other users and businesses.

You can request a copy of all data we hold on you or request we delete all data held by emailing us at hello@3dmeasureme.com.

To delete your account, select the hamburger menu on the top right of the app home screen, select account settings and then select “Delete Account”. Follow the instructions on screen. Please note this deletion is not reversible and all shared profiles will also be deleted.