FAQs

Getting Started with 3D Measure Me

How do I create an avatar?

Press the green circle with the + sign in the bottom right hand corner of the dashboard and follow the instructions in the app. For best results:

  • Wear fitted clothing such as fitted gym gear, swimwear or underwear and no shoes to ensure the best accuracy.
  • Please DO NOT take photos naked as this will reduce accuracy.
  • Tie up long hair in a bun or high pony tail. (A bun is recommended for hair longer than shoulder length.)
  • Stand in the A pose – stand up straight, head facing forward, feet shoulder width apart and arms slightly away from the body with palms facing forward.
  • Stand close enough to the phone so your body fills most of the screen. (Use our on screen outlines as a guide for distance and direction)
  • Make sure your whole body is visible on the phone screen including feet and hands.
  • Stand against a contrasting plain background. E.g. Don’t wear white clothes and stand against a white wall.
  • Keep the phone as upright as possible when taking photos.

What do I need to wear?

Please wear fitted clothing such as fitted gym gear, swimwear or underwear and no shoes to ensure the best accuracy. Please DO NOT take photos naked as this will reduce accuracy.

What do I do with my hair?

If you have long hair please tie it up in a bun or high pony tail. (A bun is recommended for hair longer than shoulder length.)

 

How should I stand for the photos?

Please stand in the A pose – stand up straight, head facing forward, feet shoulder width apart and arms slightly away from the body with palms facing forward.

Stand close enough to the phone so your body fills most of the screen. (Use our on screen outlines as a guide for distance and direction)

Please make sure your whole body is visible on the phone screen including feet and hands.

Where should I stand?

Please stand against a contrasting plain background to ensure we capture your body properly and details don’t get lost in the background.

How should I hold the phone?

Please keep the phone as upright as possible when taking photos.

When taking photos by yourself there may be slight angle when you lean the phone against something to stand it upright.

How much does the app cost?

The app is free, but if you would like to track measurements overtime a small monthly subscription fee applies. Please see the app for the latest pricing as prices by location and currency.

All personal users get 10 free profiles. Additional profiles can be purchased, if needed.

My shape has changed can I redo my measurements?

Yes. If you are a free user simply replace your current avatar by taking a new set of photos. If you would like to track your measurement changes simply sign up as a subscription user.

How often should I redo my measurements?

For most users we recommend you redo your measurements at least once a month to ensure best results for online shopping. You body shape changes over the course of a year depending on your food and liquid consumption as well as your level of activity.

If you are trying to get fitter and change your measurements then we recommend doing your measurements at least once a week or once every two weeks to help track your progress and keep you motivated.

What is the best time to do my measurements?

There is no best time. Over the course of a day your shape may change by a few percent. If you are tracking your measurements over time then it is best to try to do your measurements at the same time for consistency and best comparisons.

How do I change displayed avatars?

Press the change avatar button (circle with 2 arrows inside) under the avatar, select the avatar you wish to display and press save.

Note – Historical avatars are only available to profiles with a subscription.

How do I share an avatar?

If the profile you want to share is currently displayed on the dashboard press the share icon on the top left. This will take you to the edit profile page. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required by recipient).

If the profile you want to share is not currently visible on the dashboard press the profile name at the top of the screen. Select the edit button (pencil) at the top right of the change profile screen and select the profile you wish to share. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required).

How do I delete an avatar?

Press the change avatar button (circle with 2 arrows inside) under the avatar, swipe left on the avatar you wish to delete and press Delete.

Note – Historical avatars are only available to profiles with a subscription.

How do I add a new profile?

On the dashboard screen press the profile name at the top of the screen.

Press the yellow circle with the + sign on it to add a new profile. (If you have a lot of profiles you may need to scroll down).

How do I change profiles?

On the dashboard screen press the left and right arrows underneath your avatar.

Alternatively on the dashboard screen press the profile name at the top of the screen and then select the profile you wish to display. A yellow box will appear around the currently selected profile. Press back arrow to go back to the dashboard.

How do I share a profile?

If the profile you want to share is currently displayed on the dashboard press the share icon on the top left. This will take you to the edit profile page. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required by recipient).

If the profile you want to share is not currently visible on the dashboard press the profile name at the top of the screen. Select the edit button (pencil) at the top right of the change profile screen and select the profile you wish to share. Select the sharing option you prefer – Share Latest Avatar (free) or Share Profile (subscription required).

Note – You can only share profiles you have created.

How do I delete a profile?

On the dashboard screen press the profile name at the top of the screen. Select the edit button (pencil) at the top right of the change profile screen and select the profile you wish to delete. Select the Delete button.

How do I change the default measurements displayed on the dashboard?

Press the menu button (3 horizontal lines) on the top right of the dashboard screen.

Select account settings.

Press the right arrow next to Dashboard Metrics.

Choose your preferred measurements and press Save.

How do you recommend clothing sizes?

Size recommendations are generated by matching your measurements with the suppliers recommended measurements and sizes.

Who do you share my data with?

By default, we do not share your specific personal data with anyone. Users may choose to share data (like measurements or avatars) with other users and businesses.

How do I get access to all my data or delete it all?

You can request a copy of all data we hold on you or request we delete all data held by emailing us.